Dewdney Medical Group at 22195 Dewdney Trunk Road in Maple Ridge, British Columbia

Reviews about Dewdney Medical Group

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  My family has been patients at the doctor's office for over 20 years, and their reception staff has continuously been horrible. It is guaranteed that any time you call to make an appointment you are greeted on the phone with the most condescending and "annoyed" tone you have ever heard. This year my mom (who has been here the longest out of our family), was diagnosed with stage 4 cervical cancer and is terminal. Due to this, she is immobile and cannot come in for her appointments. The doctor has personally been to our home and has made it available to us that she can call in and get the staff to fill her prescriptions for her. WELL... every time she calls, the reception staff not only are insensitive to her condition but basically ignore doctor's wishes and tell her she's out of luck. Even with my mom crying on the phone, the staff refuse to accommodate her. It is disgusting. Even when I (her primary caregiver) call, I am also handled in the same way. This isn't just one reception staff member, it is all. The tone in which they talk to my mother is disheartening. They are aggressive in tone, rude and in totality completely unprofessional. We have even recorded the calls and reported them, but nothing has come to fruition (this is why I am now writing a review publicly). My family and I are so sick of the reception staff being so disgusting and insenitive to my TERMINAL mother. Also, when you actually go in to your appointment they treat you with 0% respect and the same condescending tone. The only people that are actually genuine there are the doctors.
  by Taylor Duncan

  September 21, 2017

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About Dewdney Medical Group in Maple Ridge